Refund/Cancellation Policy

We strive to ensure that our customers are satisfied with their purchases from SUPER Avatar. However, if you are not entirely satisfied with your purchase, we’re here to help.

1.1 Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

Your request for a refund must be made within 7 days of the purchase date.
The product or service must be unused and in the same condition as when you received it.
The product or service must be eligible for a refund as outlined in the specific product/service description.

1.2 Non-Refundable Items

Certain products or services may not be eligible for a refund. These include:

Downloadable software products after the download link have been accessed.
Services that have been fully performed or completed.

1.3 Refund Process

To request a refund, please contact us at 012-7729178 with your order details and the reason for your refund request. Our team will review your request and, if approved, initiate the refund process.

1.4 Refund Method

Refunds will be issued via the original payment method used for the purchase. Please allow 14 days for the refund to be processed and reflected in your account.

2. Cancellation Policy

2.1 Order Cancellation

You may cancel an order within 24 hours/days of placing it, provided that the order has not already been processed or fulfilled. To cancel an order, please contact us immediately at 012-7729178 with your order details.

2.2 Subscription Cancellation

For subscription-based services, you may cancel your subscription at any time. However, cancellation requests must be made before the next billing cycle to avoid being charged for the subsequent cycle. To cancel a subscription, please follow the instructions provided in your account settings or contact us at 012-7729178.

3. Contact Information

If you have any questions about our refund/cancellation policy, please contact us at 012-7729178.